When an order comes into our warehouse, our guys will pick it and check it over before it's then prepared for collection by our specialist furniture couriers. This normally takes 5-7 working days, then items are dispatched. Our couriers aim to deliver all items between 5 to 10 working days from order dispatch date.
Our delivery partners will call you directly to arrange a convenient time for delivery, so, to avoid delays in receiving your items. it is crucial that you leave a valid contact telephone number & correct address with full postcode when placing your order or creating your account.
Please note, delivery is "Doorstep" only. Our couriers are not insured to bring furniture into your home and will refuse to if asked. Please ensure you have adequate help to move and position your new furniture
Free Delivery Exclusions
Please be advised certain areas in UK will incur a £25 delivery surcharge; TR, PL, TQ, EX, NP, CF, SA, LD, SY, LL, NE, DH, DD, G, FK, KY, EH, ML, KA, DG, TD, CA, NE, SR, DH, DL, TS, LD , LA postcodes.
We do not deliver to the following postcode areas: LL24-LL78, SA16-SA73, IV, KW, AB, FK, HS, PA, PH, ZE.
We also do not deliver to the Isle of Wight, Northern Ireland, Isle of Man, Isles of Scilly, Orkney, Shetland and Western Scottish Island, BFPO addresses or the Republic of Ireland.
Although we cannot deliver directly to the Channel Islands, you can still order your items with us and use a service such as Ship2Me ( http://www.ship2me.co.uk ) to arrange onward delivery. We are more than happy to work with these services, just email us with the details.
Delivery Surcharge Zone Map
Click map to enlarge:
To ensure a smooth and problem free delivery for your new furniture, please take a few minutes to read our simple tips!
- Please ensure there is easy and clear access for a large van, or in some cases a smaller lorry, to the property. If you are in a gated area, that someone can provide access on delivery day
- Please make sure the route from where the van will park to your house or flat is accessible. Any obstacles that will hamper access are moved or that the drivers are pre-warned
- Please check packaging for any obvious signs of damage - If there is any damage, and it is possible, unbox the item, check for any actual damage or please mark this clearly on the delivery note
- There MUST be someone over the age of 16 to accept delivery. Our couriers can refuse to leave items if this isn't the case.